This Privacy Policy clearly explains how your personal data is collected, why it is collected, and how it is kept secure — from the moment you register at co44 through every transaction you make.
Co44 ("we", "our") places your privacy above all else. This Privacy Policy explains what information we collect when you use our website and app, why we collect it, and how it is managed.
By creating an account or using co44's platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
This Privacy Policy applies to all co44 products and services, including the website, mobile app, live betting, Sports Betting, and casino sections.
We operate in compliance with applicable data protection laws and international standards. We make no compromises when it comes to protecting your information. Any updates to this Privacy Policy will be reflected on this page, and registered email addresses will be notified.
Co44 only collects information that is necessary to provide its services. We do not collect data beyond what is needed. Below is an overview of the different types of information we collect and when.
When you create an account with co44, we collect some basic information. This information is essential for verifying your identity and managing your account.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full Name, Date of Birth, Gender | Identity Verification (KYC) |
| Contact Information | Email, mobile number | Account Communication & Security |
| Address | Division, District, Current Address | Legal Obligation |
| Identity Document | NID, passport or driving license | KYC Verification |
| Financial Information | BKash/Nagad number, bank account | Payment Processing |
When you use co44, certain information is collected automatically. This data is used to improve platform performance and ensure security.
Co44 never stores your password in plain text. Passwords are always saved as encrypted hashes and cannot be viewed by any member of staff.
Co44 uses collected data only for specific, legitimate purposes. We never sell your information to third parties for commercial gain. The primary reasons we use your data are outlined below.
Your information is used to keep your account active, process payments, settle betting results, and provide customer support. We also analyze your usage patterns to continuously improve your platform experience.
Your data is analysed to detect and prevent account hacking, money laundering, and fraudulent activity. This is done in the interest of all users.
We are legally obligated to provide information in response to valid requests from licensing authorities, financial regulators, or law enforcement agencies. In such cases, we share only the minimum data necessary.
Your email address and mobile number are used to send you important account updates, new promotions, and offers. You can unsubscribe from marketing communications at any time.
Co44 follows the highest industry standards for data protection. Security measures are in place at both the technical and administrative levels.
Co44 staff can only access the data necessary for their specific role. All employees are required to sign a confidentiality agreement and undergo regular privacy training.
If a security breach is detected, co44 will notify the relevant regulatory authority within 72 hours and inform affected users without delay. This is part of our compliance with international data protection standards.
As a co44 user, you hold several important rights over your personal data. Contact us at any time to exercise these rights.
You can request to know what information we hold about you. We are obligated to respond within 30 days.
If any of your stored information is incorrect, you may submit a correction request. We are required to update accurate information promptly.
You may request deletion of your data in certain circumstances. However, some data must be retained for a specified period due to legal obligations.
You may request an export of your data in a structured, machine-readable format.
You may object to marketing communications or certain types of data processing.
If you believe your privacy rights have been violated, you have the right to file a complaint with the relevant regulatory authority.
Co44 does not retain your data longer than necessary. Each type of information has a defined retention period, determined by legal obligations and business requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 years | Financial Regulations |
| KYC Documents | 5 Years After Relationship Ends | AML Regulations |
| Customer Support Chat | 2 Years | Quality Control & Dispute Resolution |
| Marketing Preferences | Until account closure | User Consent |
| Log Files | 90 Days | Security Monitoring |
Once the designated retention period expires, data is securely deleted or fully anonymized. This process runs automatically through our systems on a regular basis.
Co44 is a platform strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.
Age verification is mandatory at registration. Any data found to belong to a minor will be deleted immediately and the associated account will be closed.
If you become aware that a minor has registered on co44, please email support@co44.bet immediately. We will take prompt action.
If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with our Data Protection team.
Email: support@co44.bet
Write "Privacy Request" in the subject line. We will respond within 30 days.
We take all requests seriously and are committed to responding appropriately within the designated timeframe.
We don't just make promises — we protect your data at every level through technology and process.